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Delivering IT Support For
Multi-Professional
Care Pathways :
Is There A Strategy ?
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Telephone Consultation
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MONAGHAN, R., CLIFFORD,
C., McDONALD, P., 2003. Seeking advice from NHS
direct on common childhood complaints: does it matter
who answers the phone? Journal of advanced nursing,
42 (2), 209-216.
This article demonstrates there are significant
differences between RSCNs and RNs in the time taken
to triage paediatric calls. The authors argue that
evaluation research into the process of nurse consultation
and referral is urgently needed. |
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WILSON, R., HUBERT,
J., 2002. Resurfacing the care in nursing by telephone:
lessons learned from ambulatory oncology. Nursing
outlook, 50 (4), 160-164.
The authors argue that the widespread understanding
of nursing by telephone as a form of triage has
led to an underestimation and undervaluing of the
nurse's role as caregiver and decision-maker. They
propose the term 'telephone mediated care' be used
instead. This article challenges nurses involved
in ehealth to ensure that the values of nursing
are entrenched into the way ehealth services operate |
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KNOWLES, E., O'CATHAIN,
A., MORRELL, J.F., NICHOLL, J.P., 2002. NHS Direct
and nurses - opportunity or monotony? International
journal of nursing studies, 39, 857-866.
Department of Health funded research into factors
that impact upon job satisfaction and staff retention
within NHS Direct. The authors conclude that whilst
job satisfaction amongst NHSD nurses is generally
high they expressed concern about the impact of
insufficient time for clinical supervision and updating
and the long-term effects of the adoption of a call
centre ethos. |
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BAKER, M., ROBSON,
.B, SHEARS, J., 2002. Clinical decision support
in the NHS - the clinical element. The journal of
clinical governance, 10, 77-82.
NHS Clinical Assessment System (NHS CAS)
is the decision support software used by NHS Direct
and NHS 24. This article describes how the NHS CAS
algorithms used by nurses are designed, reviewed
and updated. |
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SANDELOWSKI, M., 1998.
Looking to care or caring to look? Technology and
the rise of spectacular nursing. Holistic nursing
practice, 12 (4), 1-11.
In this article the author argues that there is
a risk that the use of distancing technologies,
such as those involved in e-health, could result
in nurses acting as medical substitutes, thereby
perpetuating medical notions of care delivery. This
article challneges nurses engaged in ehealth to
consider the extent to which nursing values can
become compromised by the technology they are using. |
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