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Delivering IT Support For
Multi-Professional
Care Pathways :
Is There A Strategy ?
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Clinical Decision Support
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BAKER, M., ROBSON,
.B, SHEARS, J., 2002. Clinical decision support
in the NHS - the clinical element. The journal of
clinical governance, 10, 77-82.
NHS Clinical Assessment System (NHS CAS)
is the decision support software used by NHS Direct
and NHS 24. This article describes how the NHS CAS
algorithms used by nurses are designed, reviewed
and updated. |
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KNOWLES, E., O'CATHAIN, A., MORRELL,
J.F., NICHOLL, J.P., 2002. NHS Direct and nurses
- opportunity or monotony? International journal
of nursing studies, 39, 857-866.
Department of Health funded research into factors
that impact upon job satisfaction and staff retention
within NHS Direct. The authors conclude that whilst
job satisfaction amongst NHSD nurses is generally
high they expressed concern about the impact of
insufficient time for clinical supervision and updating
and the long-term effects of the adoption of a call
centre ethos. |
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MONAGHAN, R., CLIFFORD, C.,
McDONALD, P., 2003. Seeking advice from NHS direct
on common childhood complaints: does it matter
who answers the phone? Journal of advanced nursing,
42 (2), 209-216.
This article demonstrates there are significant
differences between RSCNs and RNs in the time
taken to triage paediatric calls. The authors
argue that evaluation research into the process
of nurse consultation and referral is urgently
needed.
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SANDELOWSKI, M., 1998. Looking
to care or caring to look? Technology and the
rise of spectacular nursing. Holistic nursing
practice, 12 (4), 1-11.
In this article the author argues that there is
a risk that the use of distancing technologies,
such as those involved in e-health, could result
in nurses acting as medical substitutes, thereby
perpetuating medical notions of care delivery.
This article challneges nurses engaged in ehealth
to consider the extent to which nursing values
can become compromised by the technology they
are using.
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