MONAGHAN, R., CLIFFORD,
C., McDONALD, P., 2003. Seeking advice from NHS
direct on common childhood complaints: does it matter
who answers the phone? Journal of advanced nursing,
42 (2), 209-216.
This article demonstrates there are significant
differences between RSCNs and RNs in the time taken
to triage paediatric calls. The authors argue that
evaluation research into the process of nurse consultation
and referral is urgently needed. |
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